Free Shipping & Warranty | Terminusbag Online Store

Free Shipping & Warranty

Shipping


We provide FREE SHIPPING for you to anywhere in Peninsular Malaysia. Shipping charges applied for East Malaysia.
You can expect your order to arrive within 5 - 8 working days. We ship from Kuala Lumpur. So if you live nearby, you can
expect your order to arrive earlier. Orders placed after 1pm (Mon - Fri, excluding public holidays) will be considered next working day order.

Shipping charges to Sabah & Sarawak is as follow:

1st Kg Next Kg
RM17.50 RM14.50

Please note that we only ship to Malaysia for the time being.


Product Warranty
 

All bags comes with a 1 Year Product Warranty (Manufacturer Defect Issues Only)

Every Terminus bag is designed to the highest standards of Functionality, Hand Feels, Fashion, Form & Fun. 
The Terminus brand is beyond the ordinary as we push all boundaries to achieve a balanced combination of creativity
and innovation. Even the material and technique used in making the bag is out of the norm.

If you experience any technical issue with our bags, please email to our Customer Care at care@terminusbag.com
or call us at 03-80761268 for assistance.
 

What is not covered?

Included but not limited to: Abuse & misuse, defects or damage that result from:
(a) improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse;
(b) contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food;
(c) use of the products or accessories for commercial purposes or subjecting the product or accessory to abnormal usage or conditions;
or (d) other acts which are not the fault of Terminusbag, are excluded from coverage.
 

There is no warranty for Best Buy and Promotional items.

Every Terminus bag is designed to the highest standards of Functionality, Hand Feels, Fashion, Form & Fun. 
If you experience any technical issue with our bags, you may return your bags to us for repair. Charges applied for repair parts.
 

Warranty Address:

Attention to : Terminusbag.com
39, Jalan TPK 1/1, Taman Perindustrian Kinrara,
47100 Puchong, Selangor Darul Ehsan, Malaysia.

Please ship your bag together with information and item as follow:
1-Full name as per your registered profile
2-Contact Number
3-Product with Original Packaging
4-Details of the reason for your return
5-Warranty Card

Don't forget your warranty card! Bags received without warranty card will be charged for repair.

You can also visit any of our stores to claim warranty and our friendly promoters will assist you..
 


Return Policy


All bags sold are not returnable.
 



Please check our FAQ for more information.