All bags comes with a 1 Year Product Warranty (Manufacturer Defect Issues Only)
Every Terminus bag is designed to the highest standards of Functionality, Hand Feels, Fashion, Form & Fun. The Terminus brand is beyond the ordinary as we push all boundaries to achieve a balanced combination of creativity and innovation. Even the material and technique used in making the bag is out of the norm.
If you experience any technical issue with our bags, please email to our Customer Care at firstname.lastname@example.org or call us at 03-80807276 for assistance.
What is not covered?
Included but not limited to: Abuse & misuse, defects or damage that result from:
(a) improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse;
(b) contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food;
(c) use of the products or accessories for commercial purposes or subjecting the product or accessory to abnormal usage or conditions;
or (d) other acts which are not the fault of Terminusbag, are excluded from coverage.
There is no warranty for Best Buy and Promotional items.
If you experience any technical issue with the promotional item(s), you may return your bags to us for repair. Charges applied for repair parts.
Attn: Marketing Department
Brilliant Merchandising Sdn Bhd
No. 20-1, Jalan Kenari 12B, Bandar Puchong Jaya
47100 Puchong, Selangor, Malaysia
Please ship your bag together with information and item as follow:
1) Full name as per your registered profile
2) Contact Number
3) Product with Original Packaging
4) Details of the reason for your return
5) Warranty Card
Don't forget your warranty card! Bags received without warranty card will be charged for repair.
You can also visit any of our stores to claim warranty and our promoters will be there to assist you. (For offline purchase(s) only)